All Services
// CHANNELS

Remote Communications Desk

Your calls, WhatsApp and email — answered and actioned by a remote team, anywhere

comms ~ switchboard
$ codes-ai comms --connect all
// A remote front desk running WhatsApp Business chat,
Connect We connect your WhatsApp Business,
Playbook Agree tone, response templates, an
Operate Our desk answers chats, makes and
Log Every conversation is attached to
Review Response-time and volume reporting
✓ operational · fully remote · worldwide
Overview

We operate your customer communications remotely across every channel. Our desk handles WhatsApp Business conversations, outbound and inbound calls through a Twilio-powered VoIP dialer with full call logging, and a unified email inbox over SMTP/IMAP. Every conversation is captured against the right contact in your CRM, so your history stays complete and nothing falls through the cracks — regardless of timezone.

Key benefits

WhatsApp Business chat handled by a remote team

Twilio VoIP dialer with complete, searchable call logs

Unified email inbox over SMTP/IMAP across your addresses

Every interaction logged against the CRM contact

Timezone-agnostic coverage for inbound enquiries

Consistent, on-brand responses across all channels

// HOW IT FLOWS

How we deliver

switchboard

Connect

We connect your WhatsApp Business, VoIP numbers, and email accounts.

Playbook

Agree tone, response templates, and escalation rules for your business.

Operate

Our desk answers chats, makes and logs calls, and works the inbox daily.

Log

Every conversation is attached to the right CRM contact automatically.

Review

Response-time and volume reporting, with continuous playbook tuning.

The stack

Channels

WhatsApp Business APITwilio VoIP DialerUnified InboxSMTP/IMAP Email

Logging

Call LogsChat HistoryCRM Interaction Timeline

Operations

Response TemplatesEscalation RulesCoverage Scheduling
// RESULTS

Real-world impact

One unified inbox

Outsourced Front Desk

Handled all inbound WhatsApp and email for a services business, logging each thread to the CRM.

Every call logged

Outbound Calling Campaign

Ran a VoIP dialer campaign with full call logging and CRM follow-up tasks.

Timezone-agnostic

After-Hours Coverage

Provided remote coverage across timezones so enquiries were never left waiting.

Frequently asked

Ready for Remote Communications Desk?

Free consultation and project estimate within 24 hours — or price it yourself in the Studio.